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Complaints Policy and Procedure

The headteacher and other staff at Farsley Springbank Primary School are always happy to hear your views, comments, questions and concerns.

If parents do have any concerns, please contact us straight away, no matter how small you may think the concern is, as we always take any parental concern seriously; we want to work together with parents to resolve any worries and concerns quickly and to parents satisfaction.  This way, we can avoid any problem escalating into something more serious.
However, all schools are required to have a complaints procedure in place. At Farsley Springbank Primary School, we base ours on the authority’s standard Leeds Complaints Procedure.


If a parent / carer has a complaint, they should follow the steps outlined within the policy’s informal stage first.
  • Parents / carers should feel free to raise their concerns with the class teacher or other appropriate member of staff either in person, by telephone or in writing.
  • We are committed to responding as quickly as possible to any issues raised. We will listen to parents’ concerns and seek to reach a speedy and satisfactory resolution.
  • If, after attempting to resolve the issue informally, a complainant remains dissatisfied with the outcome they will be provided with information about the school’s formal complaints procedure, available on request.


If you wish to read more about the complaints procedure, please click on the documents below: Parents Guide to making a complaint about a school and our school's Complaints Policy and Procedure.